Water is now across the kitchen floorThe leak has spread beyond the cabinet and water is now running across the kitchen floor toward the hallway.
Clear tenant communication at every scale
Replace traditional emails, phone calls, and more with AI-powered tickets that help residents find answers faster.
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HCHousing Corp.
Recurring kitchen sink leaks
Four plumbing tickets created over seven weeks describe leaks beneath kitchen sinks at Riverside Court, suggesting a shared supply-line issue rather than isolated repairs.
75Total Tickets
6Need attention
3Due today
2Overdue
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StatusTicketDescriptionReporterCreated
NewElevator door closes slowly on the third floor
#T3E3V2 · Elevator
Water leak spreading beneath kitchen sink cabinet
#TTKCE8 · Plumbing
Hallway ceiling light flickers throughout the evening
#T9PGZF · Electrical
Front entrance intercom audio restored after inspection
#T47N8E · Access
Water pooling underneath kitchen cabinet beside shared riser
#TQ4CJC · Plumbing
Waste room access door does not release completely
#T9F5YF · Access
Kitchen sink connection dripping continuously since this morning
#TX4GHK · Plumbing
Living room heating does not reach selected temperature
#TNNRAH · Heating
Damp cabinet base after recurring kitchen pipe leak
#TAJEDN · Plumbing
Balcony drain cleared after overnight rainfall
#TBJ9F7 · Drainage
Laundry room ventilation remains noisy after use
#T4K9HK · Ventilation
Four plumbing reports across Riverside Court point to one shared cold-water supply issue. Three matching plumbing reports point to one shared cold-water supply issue.
Likely cause
A loose or failing connection on the shared cold-water line.
Evidence summary
Four homes on different floors report moisture beneath the same kitchen sink position over seven weeks.
BuildingRiverside Court
Tickets in pattern43
CategoryPlumbing
Affected areaKitchen supply lines
Report window04 Jun–24 Jul
Affected floorsSecond–fifth
Less chasing, clearer updates
Housing teams receive many repeated requests, while some only need a clear answer. Sicket helps residents find information sooner, can reduce avoidable duplicate tickets, and keeps building updates easier to follow.
Where workload grows
Long waits for updates
Tenants reach out again when they get no updates.
Repeated questions
Staff lose time answering the same question in different places.
No clear follow-up
It is hard to see what is known, what is new, and what needs attention next.
What changes with Sicket
One place for follow-up
Tickets, updates, and announcements stay in the same workflow.
Less back-and-forth
Known answers and updates appear before ticket submission.
Faster, clearer communication
Staff keep residents informed without extra chasing.
Happier tenants, lower workload
Clear self-service and timely updates can improve tenant satisfaction while reducing avoidable follow-up and workload for housing teams.
What Sicket handles
Tenant ticketing software for housing organizations that need clearer resident communication and less scattered follow-up.
Structured tenant tickets
Keep personal tickets private, shared community building tickets visible, and allow anonymous reporting when residents want to hide their identity from other tenants.
AI-assisted intake
Guides residents through an intuitive ticket flow designed for different ages and levels of digital confidence. Optional assessment assigns category and priority from the submitted details; authorized staff can adjust priority later.
Duplicate and pattern detection
Automatically check for repeated community tickets and recurring themes, with a deeper scan staff can start when needed. Detected patterns still require staff review and action.
Announcements and newsletters
Send newsletters, maintenance updates, and urgent notices with rich media and an email preview. Announcements can start now or at a chosen time.
News & Updates
Publish building news immediately with images, attachments, and optional email delivery. Staff can find archived articles in the news archive.
Knowledge Base
NewPublish recurring answers, move building-specific entries with import and export, and surface relevant guidance during ticket creation.
Reducing workloads with AI
Sicket uses AI for practical housing communication tasks: reducing duplicate work, improving intake quality, and helping teams respond with more context.
Show useful information before ticket creation
After a resident enters their ticket information, Sicket recommends relevant active incidents, announcements, and knowledge base entries.
Ticket information entered by resident
No hot water this morning
The hot water stopped working around 07:30 this morning, and every tap in the apartment is still cold.
Sicket found related information
Active incident
Hot water outage at Riverside Court
Staff are already aware of this issue and are actively updating the incident.
Announcement
Hot water maintenance today
Residents were informed about a planned interruption from 10:00 to 12:00.
Knowledge base
What to do when there is no hot water.
Check whether every tap is affected and note any boiler error code shown in your home.
Avoid duplicate tickets before submitting
Before any personal or community ticket is submitted, Sicket shows similar community tickets from the same building.
Ticket information entered by resident
Front entrance intercom crackling
Riverside Court · Main entrance
A similar ticket already exists
The resident sees the existing community ticket before deciding whether another ticket is needed.
#TEC6TY
Entrance intercom makes distorted sounds
Visitors can call from the lobby, but residents hear loud static through the intercom.
Medium
AI-assessed category and priority
When optional ticket assessment is enabled, Sicket assigns category and priority from the resident's ticket information.
#TVN8QF
Burning smell from kitchen extractor
A burning smell starts when the extractor runs and becomes stronger after a few minutes.
High
AI-assessed ticket fields
Sicket uses the ticket title, description, location, building context, and other submitted details.
AI priorityHigh
AI categoryVentilation
Detect recurring issues across tickets
Sicket checks new and updated tickets for recurring issues and lets staff start a deeper scan when needed.
Tickets · Riverside Court
Pattern review
Recurring kitchen sink supply-line leaks across several units
Summary
Four tickets from different units describe leaks beneath kitchen sinks over seven weeks, indicating a shared maintenance issue.
Likely cause
Aging or loose supply-line connections beneath kitchen sinks, potentially compounded by worn seals and inconsistent preventive inspection across units.
- Building
- Riverside Court
- Category
- Plumbing
- Tickets in pattern
- 4
AI features can be individually disabled across the organization by the admin in the dashboard settings. See how user data is processed for AI features.
Better communication workflows
Sicket brings ticket intake, follow-up, updates, and knowledge together in one flow.
01
01
Residents submit tickets in one place
Clear, guided steps make intake approachable for residents of different ages and levels of digital confidence, while personal tickets stay private and community tickets stay shareable.
02
02
AI surfaces likely answers first
Sicket can show relevant knowledge base entries and active announcements before the resident creates another ticket.
03
03
Duplicates are caught earlier
Potential matches from existing community tickets are shown before submission, helping residents avoid an unnecessary duplicate ticket.
04
04
Staff start with better context
When optional ticket assessment is enabled, Sicket assigns category and priority from the submitted details. Authorized staff can adjust priority later, while category remains automatically managed.
05
05
Updates stay coordinated
Staff can send newsletters and publish announcements or News & Updates to keep residents informed, while important information remains available over time.
06
06
Knowledge compounds over time
The knowledge base captures recurring answers and analytics reveal where resident communication or building follow-up still needs work.
New
Knowledge Base
A new Knowledge Base for useful information
Publish trusted answers once, transfer them between buildings, and give tenants a searchable place to find guidance without creating a ticket. Sicket can also suggest relevant entries during ticket creation.
- Publish recurring answers once.
- Import and export entries between buildings.
- Categories and tags are assigned automatically.
- Let tenants browse answers or receive relevant suggestions during ticket creation.
Published answers
3 entries
What to do if you lose your keys
Contact your housing team and include your building and unit so replacement access can be arranged safely.
What to do in case of a water leak
Shut off the nearest water supply when it is safe, then share the location and severity of the leak.
How to dispose of bulky waste
Check the collection schedule and designated drop-off point before placing large items outside.
Keep residents informed. Keep work moving.
Incidents, analytics, protected contractor handoffs, and many more features for independent owners and housing teams of every size.
Coordinate building-wide incidents
Give housing teams one place to coordinate shared issues, and tenants an easy way to follow ongoing incidents in their building.
- Link related tickets and announcements to one incident
- Publish resident updates in an easy-to-read message thread
- Choose in-app and email notifications for each update
Main entrance door not closing fully
The main entrance door does not close fully. Our maintenance team is investigating.
Incident updates
Tue, 11 Aug
Incident published to residents
In-app update sent to residents
We are investigating why the main entrance door does not close fully. Please pull it shut behind you while we arrange an inspection.
T. de Rijk, 10:30A technician will arrive around 12:30.
T. de Rijk, 11:45Analytics overview
All buildings
7 days
30 days
40
Tickets created in this period
8 Aug
17 Aug
26 Aug
4 Sep
40
tickets
Open
5
In Progress
3
Resolved
32
See where attention is needed
From one building to a portfolio, analytics helps administrators and landlords understand workload and plan follow-up within their scope.
- Follow ticket volumes and status trends over time
- Track landlord performance and ticket resolutions over time
- Compare building workloads across your portfolio
Secure contractor handoffs
Share selected ticket or incident details through a protected, view-only link with a separate access code.
- Start from a ticket, incident, or reviewed pattern
- Give contractors view-only access without a Sicket account
- Change or revoke access, and generate a PDF with optional password protection
Contractor cases
Protected ticket and incident packets shared with external specialists.
Active
Plumber
Shared kitchen supply inspection
Inspect the recurring loss of water pressure reported in three units.
Riverside Court
Incident #TINC42
8 Sep, 18:00
2 opens
Active
Elevator
Lift door safety check
Review the door sensor issue and confirm the next maintenance step.
Harbor View
Ticket #TTKCE8
6 Sep, 15:30
1 open
Expired
Locksmith
Front entrance lock replacement
Replacement brief for the shared entrance lock and access schedule.
Parkside House
Ticket #TQ4CJC
28 Aug, 17:00
4 opens
Plans that fit you
Sicket fits into a building workflow with little setup and focuses on communication, so existing operational systems can stay in place.
Starter
Self-serve for one-building housing teams
EUR 49
/month
- 1 building
- Up to 10 homes (residential units)
- Personal and community tickets
- Announcements, newsletters, and news and updates
- 1 GB attachment storage
- Landlord accounts
- Observer accounts
- Knowledge Base
- Analytics
Most Popular
Professional
Self-serve for growing portfolios with landlord workflows
EUR 249
/month
- Everything in Starter
- Up to 5 buildings
- Up to 500 homes (residential units)
- Up to 5 landlords
- Up to 10 observers
- Up to 100 Knowledge Base entries
- Analytics and reporting
- 50 GB attachment storage
Enterprise
Custom rollout, billing, and support for larger or more complex housing portfolios
Custom
- Configurable buildings, homes, and role access
- Configurable observer access
- Feature access configured in the commercial terms
- Onboarding and support agreed in the commercial terms
- Billing and contract terms agreed directly
- Sales-led only
Home and Knowledge Base allowances are organization-wide. Review Billing & Subscriptions for details.
Built for privacy, accountability, and operational trust
Housing communication touches residents, buildings, and sensitive service history. Sicket is designed to keep that work structured, permissioned, and easier to govern as you grow.
Privacy controls for housing teams
Scoped access, retention controls, privacy-rights workflows, vendor transparency, and anonymous-ticket settings can support GDPR obligations.
PrivacyRole-based and mobile-friendly
Organization admins, landlords, and tenants each work inside the right scope, with building-specific views, resident-safe communication defaults, and mobile-friendly access for day-to-day use.
SecurityDocumented vendors and operational history
Audit history and a public subprocessor list give customer teams clearer information about how the service is operated.
SubprocessorsClear data-processing information
Public policies explain controller and processor roles, AI vendor use, website analytics, and the choices available before optional cookies are used.
Cookie policyLatest from Sicket
Property operations
How the Sicket Knowledge Base works
See how Sicket helps housing teams publish trusted building answers, support resident self-service, and transfer entries between buildings.
Property operations
How residential units and shared homes work in Sicket
Understand how Sicket counts physical homes, connects multiple residents to one unit, and handles invitations, corrections, vacancies, and move-outs.
Tenant communication
Personal, community, and anonymous tickets in Sicket
Understand who can see personal and community tickets in Sicket, when anonymous submission is available, and what anonymous actually hides.
Property operations
Contractor Cases: protected context for external work
Learn how Sicket Contractor Cases give external specialists temporary, view-only access to selected ticket or incident information.
Property operations
How to get started with Sicket in a building
A practical Sicket building setup guide covering buildings, residential units, staff roles, tenant invitations, QR self-join, approval, and launch communication.
Property operations
Observer access: read-only oversight for housing stakeholders
Learn how Sicket observer accounts give owners, board members, auditors, and asset managers read-only oversight across assigned buildings.
Frequently asked questions
What is Sicket?
Sicket is a housing communication platform for housing owners, housing organizations, landlords, and portfolio operators. It brings tenant tickets, announcements, news, people management, invitations, and knowledge into one workflow. Read more on our About page.
How does Sicket reduce staff workload?
Sicket reduces repeated work by structuring ticket intake, separating personal and community tickets, surfacing relevant knowledge base answers and announcements, showing similar community tickets before submission, and helping teams spot recurring building patterns.
What is the difference between personal, community, and anonymous tickets?
Personal tickets are hidden from other tenants, while community tickets are visible to tenants in the same building. Anonymous submission is available only for community tickets and hides the reporter's identity and unit from other tenants, not from authorized organization staff responsible for handling the ticket. Read the ticket visibility guide.
Can Sicket work for both one building and larger portfolios?
Yes. Starter supports one building and up to 10 homes (residential units). Professional supports up to 5 buildings and 500 homes (residential units) total across the organization. Enterprise capacity is configured for the agreed rollout. A vacant managed home counts, while additional residents sharing one home do not consume more home capacity. See Pricing and Billing for plan details.
Does Sicket support landlord collaboration?
Yes. Professional and Enterprise support landlord accounts with building-scoped access, while organization admins keep the full portfolio overview. Starter plan does not include landlord accounts.
Is Sicket approachable for residents with different levels of digital experience?
Sicket is designed to be approachable across age groups and levels of technical confidence. Its assisted intake uses clear steps and can surface relevant incidents, announcements, Knowledge Base entries, and similar community tickets before a resident submits their ticket.
Can stakeholders receive read-only access?
Yes. Observer access gives selected owners, board members, auditors, asset managers, and other stakeholders read-only visibility across assigned buildings. Operational controls, People rosters, private conversations, internal notes, attachment contents, and personal-ticket identities remain restricted. Read how observer access works.
How does Sicket support GDPR compliance?
Sicket provides controls that can support GDPR obligations, including role- and building-scoped access, privacy-rights workflows, configurable retention, audit history, and transparent vendor information. GDPR compliance also depends on each customer's legal basis, contracts, policies, configuration, and use of resident data. Read more in our Privacy, Security, and Subprocessors pages.
Is the Knowledge Base included?
The Knowledge Base is available on Professional and Enterprise. Professional includes up to 100 entries pooled across the organization. Each entry belongs to a building, and copying it into another building consumes another entry. Teams can export and import entries when moving trusted guidance between buildings. See Billing for plan availability.
Can contractors receive work context without a Sicket account?
Yes. Authorized staff can start a temporary, view-only Contractor Case from a ticket, incident, or reviewed pattern, preview the selected information, and change or revoke access later. Contractors receive a protected page and separate access code without access to unrelated records. PDFs are generated on demand and are password-protected only when the current access code is supplied. Read how Contractor Cases work.