Open
Bedroom window draft
Cold air comes in around the bedroom window frame. Location: Harbor View Residence, unit 206.
New: Knowledge Base
Clearer tenant communication for every building size
Replace WhatsApp, email, and phone calls with AI powered tickets and announcements that help residents find answers and reduce unnecessary tickets
27
Ongoing Tickets
36
Total Tickets
Open
Front intercom crackling
Visitors can press the intercom but the audio is mostly static. Location: Harbor View Residence, unit 207.
In Progress
Water leak under kitchen sink
Water is leaking from the pipe below the kitchen sink. Location: Harbor View Residence, unit 404.
Less chasing, clearer updates
Housing teams get many repeated requests, and some only need a quick answer. Sicket helps tenants get answers faster, prevents unnecessary tickets, and keeps residents better informed.
Where workload grows
Long waits for updates
Tenants reach out again when they get no updates.
Repeated questions
Staff lose time answering the same question in different places.
No clear ownership
It is hard to see what is known, what is new, and who is following up.
What changes with Sicket
One place for follow-up
Tickets, updates, and announcements stay in the same workflow.
Less back-and-forth
Known answers are surfaced before another ticket is sent.
Faster, clearer communication
Staff keep residents informed without extra chasing.
What Sicket handles
Tenant ticketing software for housing organizations that need clearer resident communication and less scattered follow-up.
Structured tenant tickets
Keep personal tickets private, shared community building tickets visible, and allow anonymous reporting when residents want to hide their identity from other tenants.
AI-assisted intake
Suggests category and priority during ticket creation, generates ticket comment draft replies, and automatically categorizes knowledge base entries.
Duplicate and pattern detection
Use AI-assisted matching to catch repeated community tickets, link related tickets, and spot recurring building themes earlier.
Announcements and newsletters
Send newsletters, maintenance updates, urgent notices, and recurring resident communication with rich media and a built in email previewer.
News & Updates
Publish news articles with scheduled publishing and optional email delivery.
Knowledge Base
NewStore recurring answers once and reuse them across buildings. Knowledge base entries are used during ticket creation with AI assisted matching.
Reducing workloads with AI
Sicket uses AI for practical housing communication tasks: reducing duplicate work, improving intake quality, and helping teams respond with more context.
Suggested answers first
AI surfaces relevant answers during ticket creation.
No hot water this morning
New ticket
Relevant information found
This ticket matches an active announcement and a knowledge base answer.
Suggested announcement: Planned hot water interruption, 14 Apr 08:00-12:00.
Suggested knowledge base: What to do during a temporary hot water interruption.
Duplicate ticket detection
AI suggests matching community tickets before submission.
Front entrance intercom crackling
Existing match:
#EC6TYA
Existing ticket title:
Entrance intercom weird sounds
Scope:
Community ticket in the same building
Staff can also link related tickets together so repeated reports stay grouped around the same problem.
Category and priority suggestions
AI gives staff a faster starting point.
Broken elevator
Critical
Suggested priority: Critical, category: Elevator
Kitchen extractor burning smell
High
Suggested priority: High, category: General Maintenance
Front entrance intercom crackling
Medium
Suggested priority: Medium, category: Access & Security
Kitchen extractor fan noisy
Low
Suggested priority: Low, category: General Maintenance
Pattern detection across recurring themes
Helps teams recognize recurring patterns within buildings.
Detected pattern
Multiple tickets point to recurring entrance access problems
3 similar access tickets in Harbor View Residence.
Recommendation
Audit shared entry hardware and badge-access reliability.
Likely cause
Repeated badge failures and door-closer faults suggest one shared access problem.
AI features can be individually disabled across the organization by the admin in the dashboard settings.
Better communication workflows
Sicket brings ticket intake, follow up, updates, and knowledge together in one flow.
01
01
Residents submit tickets in one place
Personal tickets stay private, community tickets stay shareable, and residents provide the details staff need from the start.
02
02
AI surfaces likely answers first
Sicket can show relevant knowledge base entries and active announcements before the resident creates another ticket.
03
03
Duplicates are caught earlier
Community tickets are checked for duplicates and shown during ticket creation, reducing the need to create a new ticket.
04
04
Staff start with better context
AI suggests category and priority, while staff continue the workflow inside the right building scope.
05
05
Updates stay coordinated
Staff can create announcements or news updates to quickly share information, or keep important information available long term.
06
06
Knowledge compounds over time
The knowledge base captures recurring answers and analytics reveal where resident communication or building follow-up still needs work.
New
Knowledge Base
A new Knowledge Base for useful information
Publish trusted answers once, and Sicket suggests them before another ticket is sent. Available on Professional plans and above.
- Publish recurring answers once.
- Let AI suggest them during ticket creation.
- AI automatically assigns categories and tags
What to do if you lose your keys
What to do in case of a water leak
How to dispose of bulky waste
Built for teams that need oversight
The same workflow works for independent owners, delegated landlord setups, and larger housing portfolios.
For independent owners and small teams
Starter keeps tickets, announcements, and news in one place without adding extra account layers or complex setup.
- Tickets, announcements, and news stay in one workflow
- 1 building, 10 residential units, and 1 GB attachment storage
- Self-serve onboarding and account management
Tickets overview
23
Ongoing Tickets
8
Personal
15
Community
Leaking faucet in bathroom
Personal
Front entrance intercom crackling
Community
Analytics overview
Week 1
Week 2
Week 3
Week 4
40
Tickets created in this period
40
tickets
Open
5
In Progress
3
Resolved
32
For delegated teams and larger portfolios
Professional adds landlord workflows, analytics, and the new knowledge base. Also available for self-serve onboarding.
- Up to 5 buildings, 500 residential units, and 5 landlords
- Assign landlords to buildings while admins keep the full overview
- Analytics overview of your entire organization, or building scoped
- Track landlord performance with open and resolved ticket insights
Plans that fit you
Pick the setup that matches your buildings and workflow.
Starter
Self-serve for one-building housing teams
EUR 49
/month
- 1 building
- Up to 10 residential units
- Personal and community tickets
- Announcements, newsletters, and news and updates
- 1 GB attachment storage
- Landlord accounts
- Knowledge Base
- Analytics
Most Popular
Professional
Self-serve for growing portfolios with landlord workflows
EUR 249
/month
- Everything in Starter
- Up to 5 buildings
- Up to 500 residential units
- Up to 5 landlords
- Knowledge base with up to 100 entries
- Analytics and reporting
- 50 GB attachment storage
Enterprise
Custom rollout, billing, and support for larger or more complex housing portfolios
Custom
- Custom building, unit, and landlord capacity
- Knowledge base and analytics at portfolio scale
- Commercial onboarding and rollout support
- Custom billing and contract support
- Sales-led only
Review the Billing & Subscriptions page for more information.
Built for privacy, accountability, and operational trust
Housing communication touches residents, buildings, and sensitive service history. Sicket is designed to keep that work structured, permissioned, and easier to govern as you grow.
GDPR-first and privacy-minded
Sicket is positioned as a GDPR-compliant housing communication platform, with privacy rights workflows, configurable retention, and anonymous community tickets that can hide resident identity from other tenants.
Role-based and mobile-friendly
Organization admins, landlords, and tenants each work inside the right scope, with building-specific views, resident-safe communication defaults, and mobile-friendly access for day-to-day use.
Auditability and subprocessors
Operational history, email workflows, and subprocessors transparency are built into the product story, with DPA requests available for customer teams.
EU + US-ready positioning
Sicket is built for housing teams operating in Europe and the United States, with privacy-conscious defaults and clear communication controls.
Frequently asked questions
Short answers for housing owners and operators evaluating Sicket for tenant tickets, resident communication, and AI-assisted workload reduction.
What is Sicket?
Sicket is a housing communication platform for housing owners, housing organizations, landlords, and portfolio operators. It brings tenant tickets, announcements, news, people management, invitations, and knowledge into one workflow. Read more on our About page.
How does Sicket reduce staff workload?
Sicket reduces repeated work by structuring ticket intake, separating personal and community tickets, surfacing relevant knowledge base answers and announcements, warning about duplicate community tickets, and helping teams spot recurring building patterns.
Can Sicket work for both one building and larger portfolios?
Yes. Starter is designed for one-building teams, Professional supports growing portfolios with landlord workflows, and Enterprise is available for larger or more complex rollouts. See Pricing and Billing for plan details.
Does Sicket support landlord collaboration?
Yes. Professional and Enterprise support landlord accounts with building-scoped access, while organization admins keep the full portfolio overview. Starter plan does not include landlord accounts.
Is Sicket GDPR compliant?
Sicket is built with GDPR-first controls, including privacy rights workflows, auditability, subprocessors transparency, and DPA support. It is positioned for EU and US housing organizations. Read more in our Privacy, Security, and Subprocessors pages.
Is the Knowledge Base included?
The Knowledge Base is available on Professional and Enterprise. Housing teams can publish recurring answers once, reuse them during ticket intake, and keep resident communication more consistent over time. See Pricing for plan availability.
Contact
Start the conversation
Get in touch with our sales or support teams for demos, onboarding, or product questions. We can also help you choose the plan that fits you best.