How users enter Sicket
Sicket users join through self-serve organization onboarding, invitation acceptance, or building self-join flows. During account creation, users are shown the privacy policy and terms before their account is created. Operational communication categories start enabled so expected housing emails can work immediately, and users can manage those preferences afterward in the dashboard. Sicket product updates remain optional and require an explicit opt-in.
Operational email categories
Users can opt out of specific operational categories, including info announcements, maintenance announcements, urgent announcements, news & updates emails, and newsletter emails. Ticket emails and reminder emails are controlled separately.
Eligible ticket comments, direct replies, public staff updates, and status changes can generate emails for the ticket creator, the relevant reply recipient, or residents following a community ticket. Delivery respects the recipient's ticket notification preference, and repeated activity can be grouped instead of sending a separate email for every edit.
Staff follow-up reminders
The standard staff reminder is a weekly summary of tickets and incident updates needing attention, not a daily email per item. Each eligible staff member receives at most one summary per organization per week, only when something is due and their reminder preferences allow it. Ticket activity and announcements can still generate separate, event-based emails.
Essential account emails
Security, verification, password-reset, invitation, and billing messages are separate from optional activity emails. Turning off optional email notifications does not disable these essential account messages.
Sicket product updates
Sicket product updates are separate from customer operational emails. They are optional, off by default, and require an explicit opt-in from the user. Sicket does not use purchased third-party marketing lists.
Public Sicket newsletter
The newsletter form on this website is separate from Sicket account and building emails. A subscription becomes active only after the submitted address confirms through the email Sicket sends. Subscribers can use the unsubscribe link in an email or request a secure link on the public unsubscribe page at any time.
How users manage preferences
Users can review and update their communication preferences at any time inside the dashboard at dashboard.sicket.app/settings?tab=notifications .
Privacy and contact
For more detail on privacy, data handling, and subprocessors, see the Privacy, Security, and Subprocessors pages, or contact hello@sicket.app.