Service scope
Sicket provides a web-based housing communication platform for personal and community tickets, building incidents, announcements, News & Updates, people and invitation management, a Knowledge Base, Contractor Cases, analytics, read-only observer access, billing administration, and related AI-assisted features. Features and limits depend on the selected plan and organization configuration.
Authority, accounts, and security
- You must provide accurate account information and use Sicket only for an organization or building you are authorized to access.
- An organization administrator completing self-serve onboarding confirms that they are authorized to create and manage the organization account.
- You are responsible for keeping credentials confidential, using appropriate security controls, and promptly reporting unauthorized access.
- Each customer is responsible for invitations, role assignments, building assignments, suspensions, and removals within its organization.
Ticket visibility and anonymous submission
- Personal tickets are not visible to other tenants. They remain available to the creator and authorized organization staff in scope.
- Community tickets are visible to tenants in the same building and may be used for similar-ticket recommendations.
- Anonymous submission is available only for community tickets. It hides the reporter's identity and residential unit from other tenants, but authorized organization administrators and assigned landlords can still identify the reporter when handling the ticket.
- Observer access is read-only and applies additional privacy restrictions to personal-ticket identities, conversations, and attachment contents.
Read the ticket visibility guide for a practical explanation of these boundaries.
Plans and sales model
- Starter and Professional are offered as self-serve plans.
- Enterprise is custom and sales-led.
- Plan limits, pricing, and capacity are described on the public pricing section and may change over time.
- Enterprise terms, support commitments, and rollout conditions are handled separately.
Customer content and acceptable use
- You remain responsible for the legality, accuracy, and appropriate handling of content submitted by your organization and users.
- You grant Sicket the limited rights needed to host, process, transmit, and protect that content while providing the service.
- You may not use Sicket to break the law, interfere with the service, bypass access controls, abuse another person, or upload malicious material.
- Do not submit unlawful content or personal and sensitive information that is not needed for the housing communication purpose.
- Sicket may suspend or restrict access where misuse, security risk, legal requirements, or non-payment reasonably requires it.
AI-assisted features
Some features assess ticket category or priority, retrieve related information, identify similar or recurring tickets, or help staff review recurring patterns. AI output can be incomplete or incorrect. Customers remain responsible for operational decisions, follow-up, and resident communication. Detected patterns do not automatically publish incidents or notify residents. Available AI features can be controlled by the organization. The tenant dashboard does not provide controls to edit category or priority after submission. Authorized staff can adjust priority, while category remains automatically managed.
Privacy, legal acceptance, and subprocessors
Account creation requires acknowledgment of the current Privacy Notice and acceptance of these Terms of Service. Sicket records the applicable version and timestamp for each acknowledgment or acceptance. Optional product updates, analytics, and external map content use separate choices and are not conditions of accepting these terms.
Sicket processes customer data as described in the Privacy Notice and uses the service providers listed on the Subprocessors page. Customer data-processing agreements or order forms may define additional obligations.
Billing and cancellation
Self-serve billing is managed inside Sicket and through the Stripe customer portal for invoices and payment methods. Subscriptions renew according to the billing period shown at checkout. A scheduled cancellation normally takes effect at the end of the current paid period unless different written terms apply.
Review Billing & subscriptions for the current signup, taxes, support, plan-change, cancellation, export, and deletion process. Enterprise billing and commercial support are handled under the applicable order form.
Availability and changes
Sicket may maintain, improve, replace, or retire features and limits over time. Service interruptions can occur during maintenance or incidents. Any customer-specific service commitments apply only when they are included in a signed order form or other agreement.
Material changes to these terms or the processing described in the Privacy Notice will be reflected in updated public documents and, where appropriate, an in-product or direct notice. The version recorded with an account shows which terms were accepted at account creation.
Questions and agreement priority
If an agreed customer order form or contract conflicts with these public terms, the agreed customer document controls for that customer. Contact hello@sicket.app with contractual or account questions.