Security

Security practices for resident communication software

Sicket is built for housing communication workflows that need clear access control, privacy-aware defaults, and operational accountability.

Last updated: April 13, 2026

Platform controls

  • Role-based access for organization admins, landlords, and tenants.
  • Scoped building access so staff only work inside the right operational area.
  • Authenticated attachment and record access for non-public content.
  • Rate limiting and browser hardening headers on the API.

Operational accountability

  • Auditability around operational changes and lifecycle events.
  • Privacy-oriented workflows for retention, redaction, export, and erasure.
  • Configurable communications such as announcements, newsletters, and News & Updates with role-aware visibility.

Infrastructure and vendors

Sicket uses a small set of infrastructure and software vendors for payments, email delivery, analytics, storage, error monitoring, and AI features. Current subprocessors are listed on the Subprocessors page.

If your team needs a DPA, additional vendor diligence details, or a security review workflow, contact [email protected].