A practical housing communication system
Sicket replaces scattered follow-up across email, calls, and group chats with a building-scoped workflow. Tenants can report personal or community issues, follow progress, and find trusted information. Staff can coordinate tickets, building incidents, announcements, news, and knowledge without losing the history of what happened.
Sicket is not a rent collection system or a social network for neighbors. It focuses on operational communication: what was reported, what affects the wider building, what residents need to know, and what should happen next.
Who it is for
Independent owners can manage one building without adding unnecessary layers. Housing organizations can work across multiple buildings while landlords stay within their assigned scope. Tenants receive a simpler view focused on their home, tickets, current incidents, announcements, news, and available answers.
Core workflows
- Tenant tickets: separate private personal tickets from building-visible community tickets.
- Building incidents: coordinate larger issues and publish a clear update feed for affected residents.
- Announcements and news: send urgent notices, maintenance information, newsletters, and longer updates.
- Knowledge Base: publish trusted answers once and surface them before another ticket is created.
- Operational analytics: review workload, response patterns, recurring topics, and communication gaps.
- Contractor cases: share selected work context through a protected, expiring contractor page.
How AI is used
Sicket uses optional AI assistance for practical tasks such as suggesting ticket categories and priorities, finding relevant building information, detecting similar tickets, recognizing recurring patterns, and drafting replies. These features support staff rather than replacing their judgment. Organizations can control the available AI features.
Plans and availability
Starter begins at EUR 49 per month for one-building teams. Professional begins at EUR 249 per month and adds multi-building workflows, landlord access, a Knowledge Base, and analytics. Enterprise uses custom limits and rollout support. The current public release is version 3.1.2.
Sicket is operated from the Netherlands and is available internationally. English and Dutch are currently supported, with more languages planned. Current limits and prices are listed in the pricing section and on the billing page.
Privacy and trust
Housing communication can contain personal and building-specific information. Sicket uses role- and building-scoped access, resident-safe visibility rules, anonymous reporting controls, audit history, and documented subprocessors. Read the current privacy information, security overview, and subprocessor list for details.
Common questions
What is Sicket used for?
Sicket gives housing teams and tenants one structured place for tickets, building incidents, announcements, news, recurring answers, and operational follow-up.
Who is Sicket for?
Sicket is built for independent housing owners, housing organizations, portfolio teams, landlords, and the tenants living in their buildings.
Does Sicket use AI?
Yes. Optional AI-assisted features help with ticket intake, relevant-answer retrieval, duplicate detection, recurring pattern detection, and draft replies. Staff remain responsible for decisions and resident communication.
Is Sicket a tenant community platform?
No. Sicket is designed for operational clarity rather than social networking. Its purpose is to make reports, answers, updates, and responsibility easier to follow.
Where is Sicket available?
Sicket is operated from the Netherlands and is available to housing teams internationally. English and Dutch are currently supported, with more language support planned.
Official Sicket sources
For current product information, use the Sicket website, product documentation, and release notes. For demos, rollout questions, or corrections, contact hello@sicket.app.