Billing and subscription information for Sicket

How self-serve billing works

• Starter and Professional are self-serve plans billed monthly through Stripe.
• Enterprise is custom and sales-led, with billing and commercial terms handled directly.
• The pricing switch changes the displayed currency, not the checkout currency. Your organization's billing country determines the checkout currency: USD for the United States and EUR for supported European Union countries.
• Final tax, seller, invoice, and payment details are shown in Stripe Checkout before payment is confirmed.
• Self-serve subscriptions renew monthly unless cancellation is scheduled.

What happens after signup

• Choose Starter or Professional, enter the account and organization details, and accept the Terms and Privacy notice.
• Verify the organization-admin email address and complete payment in Stripe Checkout.
• After checkout, add the first building and continue through the in-product setup guide.
• Invite staff and tenants, or introduce tenant access with the building QR code, when the organization is ready.

The guided self-serve setup is designed to be completed in one session, but Sicket does not promise a fixed onboarding time. Email verification, payment, building information, user invitations, and the organization's rollout process can affect the timing.

Included onboarding and support

• Starter and Professional include guided in-product setup, public documentation, and access to email support at support@sicket.app.
• Self-serve plans do not include a dedicated migration project, named onboarding manager, or a publicly committed response-time SLA.
• Sicket can be introduced alongside existing property-administration systems, so replacing a core system is not a prerequisite for setup.
• Enterprise onboarding, rollout assistance, support arrangements, and response commitments are agreed as part of the commercial terms.

Included in every plan

All plans include personal tickets, News and Updates, and unread tracking. Availability to individual users depends on their permissions and the organization's settings.

Which plan fits your team?

Choose based on how buildings and roles are structured. Starter is intended for one building managed directly by an organization administrator. Professional and Enterprise support multiple buildings, with optional landlord and observer access for assigned buildings.

Still unsure which setup applies? Talk through your building structure with Sicket.

Home capacity

• Starter includes up to 10 homes (residential units).
• Professional includes up to 500 homes (residential units).
• Enterprise home capacity is configurable as part of the commercial terms.

Home capacity is shared across the organization, not reset for each building. A managed vacant home still counts, while multiple residents sharing the same home do not consume additional home capacity. Read how residential units and shared homes work or review the plan comparison.

Landlord plan availability

• Starter does not include landlord accounts.
• Professional includes up to 5 landlord accounts.
• Enterprise landlord access is configurable.

Landlords are operational users for assigned buildings, unlike read-only observers. Read the Landlord role guide or review the plan comparison.

Observer plan availability

• Starter does not include observer accounts.
• Professional includes up to 10 observer accounts.
• Enterprise observer access is configurable and does not have an advertised fixed plan limit.

Observer is a read-only oversight role rather than a landlord or operational staff account. Review Observer access and privacy boundaries or the plan comparison.

Knowledge Base allowance

• Starter does not include the Knowledge Base.
• Professional includes up to 100 entries in total across the organization.
• Enterprise Knowledge Base capacity is configured in the commercial terms.

Each entry belongs to an individual building, while the allowance is pooled across the organization. Copying an entry into another building creates another entry and uses another place in that allowance.

Attachment storage

Attachment storage is shared across all buildings in your organization, not allocated separately per building. Ticket attachments, announcement files, and news-post attachments use this shared allowance.

Plan changes

• Upgrades apply immediately.
• Stripe can create a prorated charge for the remaining time in the current billing period when you upgrade.
• Downgrades are scheduled for the end of the current paid period.
• Your organization keeps access to the current plan until the downgrade effective date.

Cancellation and reactivation

• Cancellation is scheduled for the end of the current paid period.
• The organization keeps its paid-plan access until that effective date.
• Automatic refunds are not provided.
• If you change your mind before the effective date, you can remove a scheduled downgrade or cancellation from My Plan.
• Cancelling a subscription does not itself delete the organization or all customer data.

Data export and deletion after cancellation

• Authorized users can export supported data sets before offboarding, including the visible People directory as CSV and building Knowledge Base entries.
• Sicket does not currently present a one-click full organization archive in the product. Contact support before access ends if a broader export is required.
• Subscription cancellation and organization offboarding are separate actions.
• An organization administrator can request offboarding from the privacy settings. The request has a seven-day grace period and can be cancelled before execution.
• When offboarding executes, organization access and memberships are deactivated. It is not a promise that every operational record is immediately erased.

Some records may be retained where needed for configured retention, legal obligations, security, audit, support, or dispute handling. Review Privacy or contact support@sicket.app for an export or deletion request.

Payment methods, contracts, invoices, and taxes

• A payment method offered by Stripe Checkout is required before a paid self-serve subscription is activated. Available methods can vary by billing country and are not described as credit-card only.
• Starter and Professional do not require a separate signed sales contract. The customer accepts Sicket's Terms and confirms the purchase in Stripe Checkout.
• Enterprise uses separately agreed commercial terms, which can include an order form or contract.
• Payment methods, invoices, and invoice history are managed in the Stripe customer portal.
• Tax IDs are collected and managed through Stripe Checkout and the Stripe customer portal.
• Applicable taxes depend on billing details and location. Final tax, seller, invoice, and payment information is shown before the checkout is confirmed.
• Sicket also stores a billing profile in the product for business name, billing email, country, and invoice identity details.

Payment issues

If a payment fails or billing details need to be updated, Sicket may show a billing issue status in the product and prompt the organization to update billing details. Continued non-payment can affect renewal and access.

Enterprise billing

Enterprise plans are not handled as standard self-serve subscriptions. Billing structure, onboarding, support, and commercial terms are agreed directly with Sicket.

For billing or commercial questions, contact hello@sicket.app.