How self-serve billing works
- Starter and Professional are self-serve plans billed monthly through Stripe.
- Enterprise is custom and sales-led, with billing and commercial terms handled directly.
- Final tax, seller, invoice, and payment details are shown in Stripe Checkout before payment is confirmed.
- Self-serve subscriptions renew monthly unless cancellation is scheduled.
Plan changes
- Upgrades apply immediately.
- Stripe can create a prorated charge for the remaining time in the current billing period when you upgrade.
- Downgrades are scheduled for the end of the current paid period.
- Your organization keeps access to the current plan until the downgrade effective date.
Cancellation and reactivation
- Cancellation is scheduled for the end of the current paid period.
- Automatic refunds are not provided.
- If you change your mind before the effective date, you can remove a scheduled downgrade or cancellation from My Plan.
Invoices, payment methods, and tax IDs
- Payment methods, invoices, and invoice history are managed in the Stripe customer portal.
- Tax IDs are collected and managed through Stripe Checkout and the Stripe customer portal.
- Sicket also stores a billing profile in the product for business name, billing email, country, and invoice identity details.
Payment issues
If a payment fails or billing details need to be updated, Sicket may show a billing issue status in the product and prompt the organization to update billing details. Continued non-payment can affect renewal and access.
Enterprise billing
Enterprise plans are not handled as standard self-serve subscriptions. Billing structure, onboarding, support, and commercial terms are agreed directly with Sicket.
For billing or commercial questions, contact [email protected].