How to read this page
Sicket uses service providers to host the application, deliver email, monitor reliability, support analytics, and run selected AI-assisted product features. The list below covers the vendors currently used in those paths.
Current processor categories
- Infrastructure and database hosting for the core web application and API.
- Email delivery providers for password resets, invitations, security messages, and optional announcement-style email delivery.
- Error monitoring and observability where enabled.
- OpenAI API for specific AI-assisted product features when the organization has opted in.
Vendor list
| Vendor | Purpose | Region / notes |
|---|---|---|
| Stripe | Billing, subscription management, invoices, and payment methods. | Global provider used for self-serve and commercial billing workflows. |
| Mailjet | Transactional email delivery. | Used for invitation, password, ticket, announcement, and contact-form email delivery. |
| DigitalOcean | Application hosting and optional object storage. | Used for infrastructure and uploaded asset storage where configured. |
| OpenAI | Optional AI-assisted ticketing and pattern detection features. | Used only where AI capabilities are enabled. |
| Sentry | Error monitoring and operational debugging. | Used to investigate platform problems when enabled. |
| PostHog | Website analytics on sicket.app. |
Used for marketing-site analytics subject to cookie consent. |
OpenAI processing
When enabled by an organization administrator, selected AI-assisted features may send minimized ticket content and metadata to OpenAI as a processor. Sicket applies preprocessing to reduce identifiers and can skip AI entirely for deleted, redacted, or sensitive-content cases.
International transfers
Where personal data is transferred outside the European Economic Area, Sicket relies on the contractual and organizational safeguards required for those transfer paths. Additional transfer information and supporting documentation are available upon request.
Questions
If your organization needs a DPA, subprocessor notifications, or additional vendor due-diligence material, contact [email protected].