Clear tenant communication at every scale

Replace traditional emails, phone calls, and more with AI powered tickets that help residents find answers faster.

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WhatsApp from MayaAny update on the lift?
Call incoming from VanessaHeating follow-up
Tenant report from unit 4.12Low water pressure
Building update neededPlanned works next Tuesday
Call from DanielFront entrance door still sticks
Report from unit 2.06Radiator remains cold
Maintenance team replyContractor waiting for access
Caretaker updatePlumber arriving at 14:00
Voicemail from FatimaLeak has reached the hallway
Contractor confirmedInspection booked for Friday
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HCHousing Corp.
TDTyler de RijkLandlord
Recurring kitchen sink leaks Four separate plumbing tickets report leaks beneath kitchen sinks at Riverside Court within 20 minutes, suggesting a shared supply-line issue rather than isolated repairs.
74Total Tickets
6Need attention
3Due today
2Overdue
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Newest created
Filters
Detect pattern
Columns
Compact view
StatusTicketDescriptionReporterCreated
In progress
NewElevator door closes slowly on the third floor #T3E3V2 · Elevator

Open
Water leak spreading beneath kitchen sink cabinet #TTKCE8 · Plumbing

Open
Hallway ceiling light flickers throughout the evening #T9PGZF · Electrical

Resolved
Front entrance intercom audio restored after inspection #T47N8E · Access

Open
Water pooling underneath kitchen cabinet beside shared riser #TQ4CJC · Plumbing

In progress
Waste room access door does not release completely #T9F5YF · Access

Resolved
Kitchen sink connection dripping continuously since this morning #TX4GHK · Plumbing

Open
Living room heating does not reach selected temperature #TNNRAH · Heating

Open
Damp cabinet base after recurring kitchen pipe leak #TAJEDN · Plumbing

Resolved
Balcony drain cleared after overnight rainfall #TBJ9F7 · Drainage

Open
Laundry room ventilation remains noisy after use #T4K9HK · Ventilation

Less chasing, clearer updates

Housing teams get many repeated requests, and some only need a quick answer. Sicket helps tenants get answers faster, prevents unnecessary tickets, and keeps residents better informed.

Where workload grows

Long waits for updates

Tenants reach out again when they get no updates.

Repeated questions

Staff lose time answering the same question in different places.

No clear ownership

It is hard to see what is known, what is new, and who is following up.

What changes with Sicket

One place for follow-up

Tickets, updates, and announcements stay in the same workflow.

Less back-and-forth

Known answers are surfaced before another ticket is sent.

Faster, clearer communication

Staff keep residents informed without extra chasing.

Tenant happiness and landlord workload after Sicket 100% 75% 50% 25% 0% Started using Sicket Tenant happiness Landlord workload

What Sicket handles

Tenant ticketing software for housing organizations that need clearer resident communication and less scattered follow-up.

Structured tenant tickets

Keep personal tickets private, shared community building tickets visible, and allow anonymous reporting when residents want to hide their identity from other tenants.

AI-assisted intake

Suggests category and priority during ticket creation, generates ticket comment draft replies, and automatically categorizes knowledge base entries.

Duplicate and pattern detection

Use AI-assisted matching to catch repeated community tickets, link related tickets, and spot recurring building themes earlier.

Announcements and newsletters

Send newsletters, maintenance updates, urgent notices, and recurring resident communication with rich media and a built in email previewer.

News & Updates

Publish news articles with scheduled publishing and optional email delivery.

Knowledge Base

New

Store recurring answers once and reuse them across buildings. Knowledge base entries are used during ticket creation with AI assisted matching.

Reducing workloads with AI

Sicket uses AI for practical housing communication tasks: reducing duplicate work, improving intake quality, and helping teams respond with more context.

Suggested answers first

AI surfaces relevant answers during ticket creation.

No hot water this morning
New ticket
Harbor View Residence · Building A
Relevant information found
This ticket matches an active announcement and a knowledge base answer.
Suggested announcement: Planned hot water interruption, 14 Apr 08:00-12:00.
Suggested knowledge base: What to do during a temporary hot water interruption.

Duplicate ticket detection

AI suggests matching community tickets before submission.

Front entrance intercom crackling
Existing match: #TC6TYA
Existing ticket title: Entrance intercom weird sounds
Scope: Community ticket in the same building
Staff can also link related tickets together so repeated reports stay grouped around the same problem.

Category and priority suggestions

AI gives staff a faster starting point.

Broken elevator
Critical
Suggested priority: Critical, category: Elevator
Kitchen extractor burning smell
High
Suggested priority: High, category: General Maintenance
Front entrance intercom crackling
Medium
Suggested priority: Medium, category: Access & Security
Kitchen extractor fan noisy
Low
Suggested priority: Low, category: General Maintenance

Pattern detection across recurring themes

Helps teams recognize recurring patterns within buildings.

Detected pattern
Multiple tickets point to recurring entrance access problems
3 similar access tickets in Harbor View Residence.
Recommendation
Audit shared entry hardware and badge-access reliability.
Likely cause
Repeated badge failures and door-closer faults suggest one shared access problem.
Related ticket codes
#T7WXFG #TC6TYA #T3TG7N

AI features can be individually disabled across the organization by the admin in the dashboard settings.

Better communication workflows

Sicket brings ticket intake, follow up, updates, and knowledge together in one flow.

01
01

Residents submit tickets in one place

Personal tickets stay private, community tickets stay shareable, and residents provide the details staff need from the start.

02
02

AI surfaces likely answers first

Sicket can show relevant knowledge base entries and active announcements before the resident creates another ticket.

03
03

Duplicates are caught earlier

Community tickets are checked for duplicates and shown during ticket creation, reducing the need to create a new ticket.

04
04

Staff start with better context

AI suggests category and priority, while staff continue the workflow inside the right building scope.

05
05

Updates stay coordinated

Staff can create announcements or news updates to quickly share information, or keep important information available long term.

06
06

Knowledge compounds over time

The knowledge base captures recurring answers and analytics reveal where resident communication or building follow-up still needs work.

New Knowledge Base

A new Knowledge Base for useful information

Publish trusted answers once, and Sicket suggests them before another ticket is sent. Available on Professional plans and above.

  • Publish recurring answers once.
  • Let AI suggest them during ticket creation.
  • AI automatically assigns categories and tags
What to do if you lose your keys
AI Category: Access & Security
What to do in case of a water leak
AI Category: Repairs & Maintenance
How to dispose of bulky waste
AI Category: Waste & Disposal

Built for teams that need oversight

The same workflow works for independent owners, delegated landlord setups, and larger housing portfolios.

For independent owners and small teams

Starter keeps tickets, announcements, and news in one place without adding extra account layers or complex setup.

  • Tickets, announcements, and news stay in one workflow
  • 1 building, 10 residential units, and 1 GB attachment storage
  • Self-serve onboarding and account management

Tickets overview

23
Ongoing Tickets
8
Personal
15
Community
Leaking faucet in bathroom
Personal
#T8EQ5N T. A. de Rijk
Front entrance intercom crackling
Community
#TC6TYA Anonymous resident

Analytics overview

Week 1 Week 2 Week 3 Week 4
40
Tickets created in this period
40 tickets
Open 5
In Progress 3
Resolved 32

For delegated teams and larger portfolios

Professional adds landlord workflows, analytics, and the new knowledge base. Also available for self-serve onboarding.

  • Up to 5 buildings, 500 residential units, and 5 landlords
  • Assign landlords to buildings while admins keep the full overview
  • Analytics overview of your entire organization, or building scoped
  • Track landlord performance with open and resolved ticket insights

Plans that fit you

Pick the setup that matches your buildings and workflow.

Starter

Self-serve for one-building housing teams

EUR 49 /month
Get started
  • 1 building
  • Up to 10 tenants
  • Personal and community tickets
  • Announcements, newsletters, and news and updates
  • 1 GB attachment storage
  • Landlord accounts
  • Knowledge Base
  • Analytics
Most Popular

Professional

Self-serve for growing portfolios with landlord workflows

EUR 249 /month
Get started
  • Everything in Starter
  • Up to 5 buildings
  • Up to 500 tenants
  • Up to 5 landlords
  • Knowledge base with up to 100 entries
  • Analytics and reporting
  • 50 GB attachment storage

Enterprise

Custom rollout, billing, and support for larger or more complex housing portfolios

Custom
Contact sales
  • Custom building, tenant, and landlord capacity
  • Knowledge base and analytics at portfolio scale
  • Commercial onboarding and rollout support
  • Custom billing and contract support
  • Sales-led only

Review the Billing & Subscriptions page for more information.

Built for privacy, accountability, and operational trust

Housing communication touches residents, buildings, and sensitive service history. Sicket is designed to keep that work structured, permissioned, and easier to govern as you grow.

GDPR-first and privacy-minded

Sicket is positioned as a GDPR-compliant housing communication platform, with privacy rights workflows, configurable retention, and anonymous community tickets that can hide resident identity from other tenants.

Privacy

Role-based and mobile-friendly

Organization admins, landlords, and tenants each work inside the right scope, with building-specific views, resident-safe communication defaults, and mobile-friendly access for day-to-day use.

Security

Auditability and subprocessors

Operational history, email workflows, and subprocessors transparency are built into the product story, with DPA requests available for customer teams.

Subprocessors

EU + US-ready positioning

Sicket is built for housing teams operating in Europe and the United States, with privacy-conscious defaults and clear communication controls.

Cookie policy

Frequently asked questions

Short answers for housing owners and operators evaluating Sicket for tenant tickets, resident communication, and AI-assisted workload reduction.

What is Sicket?

Sicket is a housing communication platform for housing owners, housing organizations, landlords, and portfolio operators. It brings tenant tickets, announcements, news, people management, invitations, and knowledge into one workflow. Read more on our About page.

How does Sicket reduce staff workload?

Sicket reduces repeated work by structuring ticket intake, separating personal and community tickets, surfacing relevant knowledge base answers and announcements, warning about duplicate community tickets, and helping teams spot recurring building patterns.

Can Sicket work for both one building and larger portfolios?

Yes. Starter is designed for one-building teams, Professional supports growing portfolios with landlord workflows, and Enterprise is available for larger or more complex rollouts. See Pricing and Billing for plan details.

Does Sicket support landlord collaboration?

Yes. Professional and Enterprise support landlord accounts with building-scoped access, while organization admins keep the full portfolio overview. Starter plan does not include landlord accounts.

Is Sicket GDPR compliant?

Sicket is built with GDPR-first controls, including privacy rights workflows, auditability, subprocessors transparency, and DPA support. It is positioned for EU and US housing organizations. Read more in our Privacy, Security, and Subprocessors pages.

Is the Knowledge Base included?

The Knowledge Base is available on Professional and Enterprise. Housing teams can publish recurring answers once, reuse them during ticket intake, and keep resident communication more consistent over time. See Pricing for plan availability.

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