Property operations
How the Sicket Knowledge Base works
See how Sicket helps housing teams publish trusted building answers, support resident self-service, and transfer entries between buildings.
Property operations
How residential units and shared homes work in Sicket
Understand how Sicket counts physical homes, connects multiple residents to one unit, and handles invitations, corrections, vacancies, and move-outs.
Property operations
Contractor Cases: protected context for external work
Learn how Sicket Contractor Cases give external specialists temporary, view-only access to selected ticket or incident information.
Property operations
How to get started with Sicket in a building
A practical Sicket building setup guide covering buildings, residential units, staff roles, tenant invitations, QR self-join, approval, and launch communication.
Property operations
Observer access: read-only oversight for housing stakeholders
Learn how Sicket observer accounts give owners, board members, auditors, and asset managers read-only oversight across assigned buildings.
Property operations
What organization administrators can do in Sicket
Learn how Sicket organization administrators manage plans, buildings, users, permissions, communication workflows, settings, and portfolio-wide oversight.
Property operations
What landlords can do in Sicket
Understand the Sicket landlord role, including assigned-building access, tickets, tenant communication, incidents, invitations, knowledge, and analytics.
Maintenance workflows
How to handle tenant repair requests: a practical workflow
Build a clear tenant repair request process from first report to resolution, with better intake, next actions, updates, and records.
Maintenance workflows
Maintenance request tracking: what property managers need
Learn the essential fields, statuses, next actions, and resident updates needed for reliable maintenance request tracking.
Tenant communication
How to communicate building-wide repair problems
Communicate shared building repair problems with one incident record, consistent updates, private exceptions, and a clear path from first report to closure.
Maintenance workflows
How to manage contractor handoffs without losing the tenant
Keep tenant repair requests clear across contractor handoffs with one owner, a complete work brief, controlled sharing, and verified closure.
Property operations
Property management software vs. tenant communication software
Compare full property management software with focused tenant communication software and decide which responsibilities each system should own.